Bamboo Like Plates
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ascentine.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ascentine.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Fantastic plates. Much better than the average ‘plastic’ plates, much more sturdy and guests at my party loved them. Would definitely recommend this product.
These are fantastic alternatives to plastic. I was so surprised at the quality of these given they were so cheap. Highly recommend these and will definitely buy again.
Personal opinion is this is a great eco-friendly choice and substitute for those plastic ones. The quality of the product is good. This is already my second order to this seller, and I will order again in the future.
Sturdy disposable plates: These plates are fantastic, very sturdy, a good size and a great talking point. Bought them along with round plates and will definitely order them again. Used at a house party, handled well with greasy food.
Really great product. Good sized plate. Good strength. Can even wipe them clean and use again. Well worth helping the planet when using for a party.
I’ve bought disposable plates and bowls from a number of companies, but I really like these products. They don’t get soggy, they don’t fold if you overload them. I’ve used them for parties, barbecues and family gatherings. I can truly recommend them!
I bought different size for garden party definitely recommend , easy to use and easy to recycle
That the items were exactly as shown and described. Using for a wedding.
We need more things like this, great product and great for the environment, very sturdy, will buy from again
Great small plate, used for serving pudding during BBQ last weekend, great alternative for plastic!
Bought for an eightieth birthday party . Better than paper or plastic. Much better for environment.
I haven't used the items yet, but they are a good size, seem okay and so much better for the environment.
Only for dry goods but still has a multiple uses. Ideal for outside catering or dinner parties as a quick wipe and they can be used again.
Have ordered these a few times. Ace for parties & BBQ’s very sturdy
I am re-using them as they are very sturdy for crisps etc and work as I wanted.
Eco friendly, stylish and firm, firmer than I thought and do not lose their sturdiness .
Small, but good quality.
Loved this plates, they are prettier that normal disposable plates and don’t damage the environment
Used these plates for a party, great product. World buy again. Very sturdy.
Very strong and fit for purpose