My obsession with animals began at a very young age. It all started at 2 years old with my first dog. I quickly realized dogs didn’t talk back, they love you unconditionally and never judge their human companion. Soon after came my love for art. However, it took me a few years (quite a few!) to get up the nerve to combine the two into my dream job!
I was born and raised in Western NC. I studied Fine Art at Western Piedmont Community College, then Fine Art and Graphic Design at Appalachian State University in Boone, NC. However my fear of being a ‘starving artist’ held me back. I changed directions and spent 17 years working a fulfilling career in Occupational Therapy with special needs children. I experienced many of the typical bumps in life that most adults experience. However, in 2015 I experienced a life changing event of losing my father in law and nearly losing my husband in a terrible car accident. It was then I decided life was too short not to at least make an attempt to follow my passion. I combined my love for animals and art into my full time job and couldn’t be happier!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ascentine.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ascentine.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this tote because it happens to look almost identical to Golden Retriever and I couldn't be happier about it! It's a pretty good sized bag but not so big as to be bulky and I was pleasantly surprised that the graphic is printed on both sides of the tote. Love love love this. It also came with a cute little note about the artist and I think it's so great that their "models" are rescue pets
This is the third dog tote I've purchased, and all have lived up to expectations. Not to say that all dogs look the same, but each one, including this Golden has captured the look of the recipient's furry friend. Quality is there, as they have lasted through many beach trips, and holds all the essentials for a day out.
I bought this tote bag as a Christmas present for a friend who recently got a Labrador and she loved it! The tote bag arrived very quickly and the fabric is of good quality. I highly recommend it!
This was a gift for my 2 yr old grand niece who ADORES her best friend, Ruger, a yellow lab. So when her mommy & daddy got married last weekend, I filled this bag with goodies & a stuffed puppy & she carried it all day💙💚🐶
Whoever was the artist for this bag did a great job. Picture is just as it looks. Good quality does not fade with use. Bought this as a gift for my GSP loving friend. Bag is roomy -- great for a beach/pool tote
Didn't need another bag but love this! Looks just like my Aussie. Used it for a recent work trip that allowed for some pool time. Took up little room in my bag. Canvas with perfect handle length. Not a very wide bag.
This is a gift, so can't testify to some of it. What I really appreciated was the painting/pic on front was exactly as shown on website.
The size of the bag is a good grocery shopping bag, the design face of the Golden Retriever is so clear it’s just perfect!
Loved this bag for my golden loving friend! She was so happy with it. It’s definitely sturdy too.
Very Cute tote bag. Tote is a good size and material seems strong. Handles are a good length to hand carry or over the shoulder.
I used it for a gift bag for someone who got a new puppy. They can carry all of their supplies in it when they take him with them.
smaller than I expected
I bought this as a Christmas gift for my mom last year and has still held up over this last year. She loves it!
Great quality! Bag is exactly as expected and design is so super cute!! Love it.
I gave this as a gift and the person loved it. She is a dog lover!
Really bold color. Nice quality. No frills, just a cute basic tote.
Got this as a gift. Gift was highly appreciated.
Cute bag just a little thin.